Wednesday, July 21, 2010 Add Comment Manajemen Pemasaran, Manajemen Stratejik Edit Kualitas Layanan [Service Quality] dan Kualitas Layanan Internal [Internal Service Quality] Pengertian Kulalitas Layanan [Service Quality]: Menurut Zeithaml (1990 : 19) Kualitas Layanan adalah “Service quality is the extent of discr... Read More