Wednesday, July 21, 2010 Add Comment Manajemen Pemasaran, Manajemen Stratejik Edit Kualitas Layanan [Service Quality] dan Kualitas Layanan Internal [Internal Service Quality] Pengertian Kulalitas Layanan [Service Quality]: Menurut Zeithaml (1990 : 19) Kualitas Layanan adalah “Service quality is the extent of discr... Read More
![Kualitas Layanan [Service Quality] dan Kualitas Layanan Internal [Internal Service Quality]](http://3.bp.blogspot.com/-ltyYh4ysBHI/U04MKlHc6pI/AAAAAAAADQo/PFxXaGZu9PQ/w200-h150-c/no-image.png "Kualitas Layanan [Service Quality] dan Kualitas Layanan Internal [Internal Service Quality]")